You send us the customer information, the deposit you want collected, and the policies you want communicated.We handle the deposit process for you. For appointment-based businesses, we can also send customer appointment reminders according to your preferences.

Simply Secure is $12 per successfully collected deposit, plus a one-time $35 setup fee.There is no monthly fee and no minimum usage. If we don’t successfully collect the deposit, you don’t pay the $12 Simply Secure fee.You pay for results—not simply for us to contact your customer.Current offer: $35 setup fee waived for businesses that sign up through October 30.

We keep that simple, too.When we successfully collect a customer’s deposit, the $12 Simply Secure fee is handled as part of that same transaction. You don’t receive a monthly Simply Secure bill, write us a check, or make a separate payment later.You decide the deposit amount you want us to collect. You can set that amount with the Simply Secure fee in mind or choose to absorb the fee as a cost of doing business.Your portion goes directly to your account, and there’s nothing for you to settle up with Simply Secure later.

Your one-time setup allows us to learn how you want Simply Secure to work for your business.We’ll gather your deposit requirements, payment deadline, applicable policies, what you want communicated to customers, and your preferred method of customer contact.If you don’t already have a Stripe account, one can be set up during the intake process. You enter your banking information directly through Stripe. Simply Secure does not receive, see, store, or have access to your bank account information.Once you’re set up, we already know how you want things handled. When you need us, simply send us the customer information and we’ll take it from there.

No. You decide when you want to use us.You might use Simply Secure for new customers, higher-value services or orders, longer appointments, customers you’re unsure about, or anything you want additional protection on.Use us every time, occasionally, or only when you feel you need us. You’re in control.

When your customer pays their deposit, your portion goes directly to your account through Stripe, with the Simply Secure fee handled automatically as part of the transaction.Your money does not come to Simply Secure first. We do not collect or hold your portion of the deposit and then send it to you later.You enter and manage your banking information directly through Stripe. Simply Secure does not receive, see, store, or have access to your bank account information.Your money goes to you. Your banking information stays between you and Stripe.

That’s completely up to you.You may require a percentage, a specific dollar amount, or even the full cost of the appointment, service, or order.Many businesses choose an amount significant enough to meaningfully protect the time, work, or product they’ve committed to the customer (for example, 40–50% of the total cost).You decide the amount. We collect what you instruct us to collect.

No. That’s your decision.You decide whether your deposit is refundable or nonrefundable, along with the cancellation, rescheduling, no-show, or other policies that apply to your business.Many businesses choose a meaningful, nonrefundable deposit because it can encourage customers to follow through while protecting a portion of the business’s income if they don’t.You set the policy. We help you communicate it.

Suppose you have a $300 appointment, service, or order and require a 40% nonrefundable deposit.$300 total → $120 deposit → $180 remainingIf the customer follows through, the $120 deposit is applied toward the total.If the customer doesn’t follow through and your policy provides that the deposit is forfeited, your business has still received $120 toward the time, work, or resources you committed. Without a deposit, you could be left with $0 from that commitment.And if a customer isn’t willing to make the required deposit, you find out before committing additional time, work, or resources.A meaningful deposit can’t guarantee that every customer will follow through, but it can encourage greater commitment and lessen the financial impact when they don’t.

You do.You determine your payment deadline and your deposit, cancellation, rescheduling, no-show, refund, and other applicable policies. You also decide which of those policies you want Simply Secure to communicate.If a customer has a question that’s covered by the instructions you’ve provided, we’re happy to help explain it. If they need an exception or a decision from you, we’ll direct them back to your business.When you’ve asked us to include your policies with the deposit request, your customer has the opportunity to review those terms before completing payment.They’re your policies. We help you communicate them.

You are free to authorize a refund when you believe it’s appropriate.Because Simply Secure’s service has already been completed when the deposit was successfully collected, the Simply Secure service fee is nonrefundable. Any payment-processing fees that are not returned by Stripe also remain applicable.If a refund or correction is necessary because of an error made by Simply Secure, we’ll take responsibility for correcting our error.

Texting is the fastest and preferred way to send us customer information.You’re welcome to call us as well. We don’t recommend email for time-sensitive deposit requests because it may not be received or seen quickly enough.During setup, we’ll make sure you know exactly what information we need, so sending a customer to Simply Secure is quick and easy.

We’ll let you know.Once your customer pays the required deposit, Simply Secure will notify you using the communication method you’ve chosen.If the deposit isn’t paid within the timeframe you’ve established, we’ll let you know that as well so you can decide what you’d like to do next.Either way, we keep you informed so you’re not left wondering whether the deposit was successfully collected.

Simply Secure handles the requested deposit, communicates the information and policies you’ve provided, sends agreed-upon customer reminders when applicable, and lets you know whether the deposit was successfully collected.Your business remains in control. You continue to manage your own scheduling, cancellations, rescheduling, orders, services, customer records, remaining balances, and any decisions outside the instructions you’ve given us.There’s no need to change the systems you already use. Simply Secure works alongside the way you already run your business.

There is a simple service agreement so that both you and Simply Secure understand how the service works, including fees and responsibilities.It does not require a certain number of customers, deposits, monthly usage, or a long-term commitment.Use Simply Secure when you need us.If your business doesn’t use Simply Secure for 12 consecutive months, your account may be considered inactive. If you return after that time, a new setup fee may be required to reactivate your account and update your information before resuming service.